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IT
success is about execution excellence … excellence in planning,
implementation, and management. The way we see it excellence is
about commitment. We bring that every day. It is in our DNA.
Execution is about process, practice, and platform … Ratio is all
three. It is a comprehensive set of processes and practices
supported by a state-of the-art technology platform. Together all
three assure consistently high levels of execution excellence.
Ratio processes and practices have been developed for each of our
core service domains: IT Planning, IT Implementation, and IT
Management.
The Ratio Technology Platform is web-based with secure access for
both clients and Rational IT staff.
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In
the SureView IT Planning process, Ratio, in the hands of skilled,
committed professionals, assures a rigorous approach to the
serious challenges of aligning IT investments to business strategy
and direction, prioritizing those investments and establishing
the overall timeline.
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The
focus of SureStep is on-time, on-budget, working-as-advertised
delivery of all IT initiatives and projects. Ratio provides
the framework for talented teams to define project requirements,
allocate resources, manage budgets and schedules, and control
risks.
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Ratio
practices for SureResponse addresses both the set-up and implementation
of SureResponse and its ongoing operation.
Implementing SureResponse involves coordinating with the SureStep
team to assure network and system readiness, auditing systems
to be supported, establishing SLA’s, and deploying remote monitoring
and management systems. Ratio assures excellence throughout.
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The ongoing
management of SureResponse is fully governed by rigorous SLA’s
and by equally rigorous incident creation, tracking, and resolution
processes. In practice, SureResponse is 4-tier process that spans
system monitoring, incident creation, automated response, remote
management and on-site deployment.
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