Rational IT Inc. - R/Central - Central IT Operations

Rational IT’s R/Central Central IT Operations is the network nerve center for supporting all elements of the R/One suite of services.

The enterprise applications and tools that form the Ratio infrastructure are centrally housed and maintained in R/Central. R/Central houses the R/One Practice Libraries where all planning, solution, and incident support models are stored. It houses three versions of the Ratio Practice Platform, the complete toolset used by Rational IT technical and project management – one each for SureView IT Planning services, SureStep IT Implementation Services, and SureResponse Managed IT Services.

The R/Net IT Management Portal is the window into all R/Central resources.

R/Central houses the Profile Repository that catalogs all client systems receiving by SureResponse IT Management Services and also hosts SureResponse Remote Monitoring and Management services.

R/Central allows us to operate faster, more accurately and with robust control of quality of service, and at lower overall cost, making our R/One suite of IT services competitive as well as compelling.

The Essential R/Central

The essential value of R/Central rests on simple proposition: to deliver maximum value in IT services, you must leverage the power of IT to its maximum. We do. R/Central is robust and secure … the essential platform for IT success.
		Want to review the discrete linkage of a specific project to the IT plan?
		Need to review project status? For single a single project? Or across multiple projects?
		Check budget variance? Schedule variance? In real-time?
		Is it important to track SLA performance on a specific incident? Or across multiple incidents? By site? By system? In real-time?
		Want to extract patterns from an ocean of system monitoring data?

Without R/Central our Ratio IT Practices would be … manual. R/Central is the “platform under the process.”

R/Central in practice

All access to R/Central resources is through the secure R/Net IT Management Portal. Access to data is controlled by secure profiles and all data traffic is encrypted. Remote monitoring and remote management are delivered via secure VPN connections. R/Central is comprised of three “environments.”
		Data Environment
		A sophisticated and secure data architecture for managing all client data and our “KnowledgeBase” which houses all our Practice knowledge.
		Practice Environment
		Combines our accumulated planning, implementation, and support know-how in a set of “Practice Libraries,” with our comprehensive suite of Ratio Practice Tools.
		Execution Environment
		is the R/Net Portal accessible operational domain.
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R/Central is augmented by an extended of Regional Network Operations Centers, or R/NOC’s. The R/NOC’s provide redundancy in both operational capacity and capability and connectivity.

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